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Summary
A results driven, hard working and capable professional with a track record of
Project Coordination and also improving a companies processes and corporate
business implementation. Enthusiastic team player, readily establishes positive
relationships with multiple stakeholders. Excels in multi-tasking and prioritizing work
assignments. Always delivering results against strategic objectives, whilst working
within the organizations core values and beliefs.
Projects
Experience
Product Trainer/POC Employee Relations
International relationship officer
Parents Relation Officer/Admin
Maintain the admission process with a portfolio of programmers in close
liaison with all academic department/classes. Applying agreed criteria to make
admission decisions consistent and fair.
2. Handle telephone and email enquiries from prospective students and their
parents independently and in a timely and professional manner.
3. Greet parents/students and provide information regarding admissions, entry
tests and giving campus round insuring further interested candidates for
school.
4. Process incoming applications for all degree programs, checking qualifications
and validity of decisions and authenticity of results .
5. Monitoring responses of application and follow-up.
6. Inform Parents/students on the enrolment providing induction pack and
uniform etc. for the new sessions.
7. Keep track of withdrawal students and follow-up on them.
Technical Customer services representative NOC
Hands on experience on OTRS (Open ticket real services), ticketing system
2. Responsible for tracking departmental productivity and efficiencies (KPI’s).
3. Monitoring Project delivery times to ensure they are on time.
4. Regularly contacting suppliers to negotiate prices.
5. Resolving disputes and claims with vendors and suppliers.
6. Delegating projects and tasks to junior staff and Overseeing staff training.
7. Prepared and organized reports and inter-departmental communications.
8. NOC (Data Center) Monitoring
9. Worked on ERP (Enterprise Resource Planning).
10. Troubleshooting UFONE Mobile TV issues, handling complains, training
provided to new resources.
11. Troubleshoot products and services to best fit their needs and expectations.
12. Middle liaison between the Team and the clients.
13. Maintain duty roster of data center staff
